DART survey presented to Irish Rail boss

Wicklow TD Simon Harris yesterday presented the CEO of Irish Rail, David Franks, with the results of his survey of north Wicklow commuters’ experiences using the DART service.

Deputy Harris conducted a survey of North Wicklow commuters last month to understand how they have been affected by Irish Rail’s decision to reduce the number of carriages on trains during peak and off-peak times.

412 commuters from Wicklow responded to the survey and Mr Harris said some of the responses were “startling”, with people describing late, cancelled and overcrowded trains, while others were left stranded on platforms.

“It was a positive meeting and I was pleased to hear from Mr Franks that capacity has been added back onto 22 trains which were initially reduced in September,” Deputy Harris said.

“Mr Franks acknowledged the difficulties experienced by customers when the reduced capacity trains were introduced and he has assured me that every effort is being made to ensure that both peak and off peak DARTs are operated to an effective level.

“I have asked Mr. Franks to review how it communicates these delays so that customers are getting a real-time indication of how long the delay will be, which I know has been a real bug bear with commuters.

“I would like to thank everyone who participated in this survey and assure North Wicklow commuters that I will continue to pursue this matter with Irish Rail to ensure that the commuter experience on the DART service is held to standard.”

 

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