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Know your rights-COVID-19

Please note that our CICs in Arklow and Wicklow Town have temporarily closed during the COVID-19 pandemic and all of their calls are being diverted to the Bray office.  Regrettably, we are unable to provide a drop in service at this time in any of our offices around the county.

Know your rights: COVID-19 and funerals

  If someone close to you has just died, or you know someone who has recently been bereaved, you may have concerns about planning the funeral during the COVID-19 pandemic. We have put together some information about wakes and funerals.

After a bereavement, you should contact your preferred funeral director as soon as you can. During the COVID-19 pandemic, funeral services will remain open as they are an essential service. Funeral directors and undertakers deal with the burial or cremation arrangements. Your funeral director will have the most up-to-date information and know the details of procedures during the pandemic.

Wakes, in homes or in funeral homes, are not advised during the pandemic.

Close family members can still attend funeral services burials and cremation provided the social distancing rules are respected. This relates to all funerals, including those of people who have died of COVID-19. There should not be more than 10 people in a church or at the graveside. This number may need to be smaller in small closed spaces and local churches may have other restrictions.

The Health Protection Surveillance Centre advises close contacts and relatives of the deceased to use their own transport to attend the funeral, where possible.

The Irish Hospice Foundation have suggestions about how to support family members through grief and remembering people we have lost during the pandemic. Following the funeral, you can arrange a memorial service for a later date when restrictions have been lifted. Visit hospicefoundation.ie or call (01) 679 3188.

Information for those affected by bereavement (pdf) is a publication for people who have been recently bereaved. It provides information and advice on practical and material matters that arise following a death. It includes information on what to do immediately after a death, possible social welfare entitlements, tax, financial and legal issues that may arise and where to go for further information and support. You can visit citizensinformation.ie to download a copy.

During the COVID-19 pandemic, Citizens Information Centres are offering a phone and email service.

You can access information and advice from:

  • Bray CIC on 0761 07 6780 Monday to Friday, 9am-5pm
  • Email Bray CIC at bray@citinfo.ie – anytime

Alternatively contact:

  • The Citizens Information Phone Service: 0761 07 4000, Monday to Friday, 9am-5pm

◾Our email channel: email to covid19@citinfo.ie, include your telephone number and an information officer will call you back within 2 working days.

Know your rights: Supports during cocooning

Following Government advice, many older people need to minimize their risk of infection by staying at home during the COVID-19 (coronavirus) pandemic. This is called cocooning and is advised for everyone over 70 and other medically vulnerable people.

Cocooning essentially involves staying at home in all circumstances for 2 weeks initially (this timeframe is being kept under review). Even within your home, you need to minimise all non-essential contact with other members of your household. If you have been advised to cocoon, you should not go to the shops, leave your home or garden, or go to any gatherings, even if you feel fit and well. You should also avoid all non-essential face-to-face interaction. Instead, you should stay connected to friends and family through the phone or internet.

While some older people can rely on family, friends and neighbours during this difficult period, many will need additional supports.

If you are worried about getting food and medicines while cocooning, the Government has advised older people to arrange support from family, friends and neighbours, and to use online services where possible. Local authorities have established community support helplines that you can call if you need assistance while you are cocooning or self-isolating.  Telephone Wicklow County Council’s Community Response helpline on 1800 868 399.

Visits from people who give older citizens essential support – such as washing, dressing, and feeding – should continue while adhering to physical distancing guidelines as far as possible. However, if you have a scheduled hospital or other medical appointment during a cocooning period, talk to your GP or specialist to make sure you continue to receive the care you need.

ALONE is providing a telephone support line, seven days a week from 8am–8pm, for all older people and their families. You can ring 081 822 2024 for advice, reassurance or additional support. This support line is also open to medically vulnerable people.

You can visit citizensinformation.ie to read more about Cocooning during COVID-19.

During the COVID-19 pandemic, Citizens Information Centres are offering a phone and email service. You can access information and advice from:

Contact Bray CIC on 0761 07 6780 Monday to Friday, 9am-5pm

Alternatively contact:

  • The Citizens Information Phone Service: 0761 07 4000, Monday to Friday, 9am-5pm

◾Our email channel: email to covid19@citinfo.ie, include your telephone number and an information officer will call you back within 2 working days.

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