Know Your Rights August

Citizens Information


Know Your Rights: Question one

Know your rights: EU Digital COVID Certificate (DCC)

I want to travel to the EU with my family this summer. How can I get my Digital COVID Certificate?

Ireland has introduced the EU Digital COVID Certificate (DCC) for travel from within the EU and EEA (the EU, plus Iceland, Norway, Lichtenstein and Switzerland).
The DCC provides proof that you have been fully vaccinated with one of the EU approved vaccines or you have recovered from COVID-19 in the last 6 months or you have received a negative COVID-19 test result immediately before travel.
The Digital COVID Certificate comes as a QR code on your smartphone, by email or in paper format.
If you plan to travel abroad, you should check the testing and quarantining requirements of the country ( you are travelling to.

There are 4 different types of DCC. If you have been vaccinated in Ireland your DCC will be sent to you automatically.

Type of DCC Who is it for? How do you get it?
DCC based on vaccination Fully vaccinated people who got their vaccination in Ireland By email (if the HSE has your email address) or by post

DCC based on recovery People who had a recent positive COVID-19 test

You can request the DCC 11 days after your positive test

You must have had the positive test within the past 6 months
Request it by calling 1800 807 008 or by completing an online form (

DCC based on negative RT-PCR test People who get a negative RT-PCR result at a private testing service
Test must be taken up to 72 hours before travel
From the private testing facility
DCC based on negative antigen test People who get a negative antigen test at a private testing service* From the private testing facility.

*Antigen testing is not accepted for travel to Ireland. You should check ReOpen EU ( to check if it is accepted in the country you are travelling to.

DCCs based on vaccination are being sent out by email or post. If you don’t get yours in the coming weeks, you can call the free Digital COVID Certificate emergency helpline on 1800 807 008. You can phone +353 76888 5513 from outside Ireland.
You can request the certificate based on recovery from the helpline or by completing an online form (  If you submit a form online, you will get your certificate by email within 5 days.

Know Your Rights: Question 2

Know your rights: Flight and hotel cancellation

I have booked my own flight and hotel online.  If I have to cancel what will happen to my money?

If you have planned a holiday where you booked the flights and hotel individually, you do not have the same level of protection as with a package holiday.

Your rights to cancel your flight and accommodation will be set out in the terms and conditions of the contract.
Cancelling your flight
If you have to cancel your flight or decide not to fly, you may lose the money you paid if the flight has not been cancelled by the airline or if you have not booked it as part of a package holiday.
If you booked the flight yourself you have no automatic right to re-routing or a refund. However, if you have to cancel because of COVID-19, you should contact the airline. Some airlines may be willing to offer you other alternatives like a voucher or credit note, or allow you to rebook your flight for a later date.
Cancelling your accommodation
Check the terms and conditions carefully to see what your rights about cancellation and refund options. You should contact the booking site if you need to cancel. In general, if you booked with a booking website, your contract is with the hotel and not the booking website. You may need to go to the hotel directly to ask for a refund. If you have a non-refundable hotel booking, it may be difficult to get your money back if you have to cancel.
Travel insurance
If you have taken out travel insurance to cover your holiday, check to see if flight and accommodation cancellations are covered. If you are not sure, contact your travel insurance provider directly to see if you can claim on your policy.
You can read more about travel during COVID-19 and your consumer rights on

Citizens Information Service

During the COVID-19 pandemic you can contact your local Citizens Information Centre:

•             Bray CIC on 0761 07 6780 Monday to Friday, 9am-5pm

•             Email Bray CIC at – anytime

A limited number of appointments are being made in Bray Citizens Information Centre

You can also get information and advice from:

             The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm

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