AIB reverses decision to turn Wicklow branches cashless

AIB has announced that plans to turn its Wicklow branches cashless will not proceed, following what it said was public unease over its proposals.

The bank previously announced this week that its branches in Wicklow Town and Greystones would see their cash services removed, as well as 68 other outlets across the country.

AIB customers, politicians – including the Taoiseach, had expressed concern and anger over the bank’s move.

In a statement, AIB said: “In recent years there has been a dramatic increase in the use of digital banking services and a decline in branch visits and cash usage. In AIB’s case, there are 2.9 million daily digital interactions compared with 35,000 customer branch visits.

“There has been a 36% decline in cash withdrawals from ATMs and a 50% fall in cheque usage over the past five years. AIB has also seen a fall of almost 50% in branch over-the-counter teller transactions, while mobile and online payments have increased by 85% in that same timeframe.”

A spokesperson continued: “It was in the context of this evolving banking environment and the opportunity to enhance its longstanding relationship with An Post that AIB took the decision to remove cash services from 70 of its branches.

“However, recognising the customer and public unease that this has caused, AIB has decided
not to proceed with the proposed changes to its bank services.

“The bank continues to retain its 170-strong branch network in its entirety and will also continue to
offer banking services through its relationship with at An Post at its 920 post offices nationwide.”

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