Wicklow man receives ‘humiliating’ response from Bus Éireann following complaint

The Wicklow man, who chooses not to be named at this time, was left stranded in Longford for six hours after boarding the wrong bus.

The incident occurred on October 15th 2022, when a man boarded a bus in Dublin that he thought was destined for Arklow. The man, who is originally from Poland, became alarmed when he realised that he had been on the bus for over an hour. Much to his shock, the bus driver informed him that they were heading towards Longford.

It is not yet known how the man, who speaks limited English, got on the bus after showing the driver an entirely different ticket.

The man remained on the bus until they reached Longford, where he intended to get a train back to Arklow. However, there were no trains heading towards Arklow and the next bus would be at 2.30am.

The man waited for six hours at a bus stop in Longford in order to get a bus to Dublin Airport and then a bus back down to Arklow from there.

The man has since initiated contact with Bus Éireann, requesting compensation for the ordeal, however Bus Éireann have denied any wrongdoing on their part and have placed the blame solely on their driver. As a ‘gesture of good-will’, the company offered the man €32.

The company also reminded the man that “Passengers are obliged to ensure that these (ticket) details are correct in respect of the journey intended.”

The man, who on that date had been attending a mass for his recently deceased wife, has been waiting months for some form of apology or meaningful compensation.

Bus Éireann, as well as numerous other organisatons such as the Ombudsman and NTA, have all stated that the company are not liable for what happened to the man and that he should take it up with the driver on an individual basis.

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