Bray Citizen’s Information Centre welcome new volunteers

The Bray Citizen Information Centre (CIC)  has welcomed a new cohort of volunteers who are ready to enhance and extend their services in 2024.

Bray CIC have welcomed Anne, Triona, Susan and Helena to the team, each of whom have recently completed their first part of the Information Providers mandatory training and will be ready to serve as volunteer Information Providers starting the second trimester of 2024. 

Triona, from Bray, shared:  “I always had it in my head that, when I would retire, volunteering with Bray CIC is   something that I would like to do, to be able to give back to the community and also learn more myself. I think it’s really important for all of us to help everybody, no matter where you’re from. We’re all from somewhere different, but we all have something to contribute.” 

The training certificates were awarded during a warm-hearted ceremony last Friday, where the staff threw in a bit of festive cheer to congratulate and wholeheartedly welcome the new volunteers. Over a potluck lunch, staff and volunteers gathered around, shared appetizers and home-made dishes and chatted over a cup of tea, cakes and mince pies. 

Volunteers come from a diverse array of previous roles, mostly client facing ones, and several have shared that, just like Triona, they had envisioned taking up volunteering at some point in their lives. People need support in filling in different forms so that their particular situation is detailed as thoroughly as possible, and that is where the volunteer Information Assistants step in. But, as they will progress in their learning, they will be able to assist clients with much more complex queries. 

Anne notes that: I’m happy. There’s a really good atmosphere here. There’s lots of support, for example, there’s a peer support line so that, when you can’t access some information you can ring through to somebody who has expertise to deal with complex queries.”

Funded by the Citizens Information Board, the range of areas covered by the CIS are wide including social welfare rights and entitlements and other social issues such as employment, health services, housing, education, family matters and consumer rights on which people need access to information.

To find out opening hours or if you would like the CIC to address a specific query or to book an appointment with a member of the team please contact your local Citizens Information Centre. 

The CIC have offices in Arklow and Bray, where customers can drop-in, telephone or make an appointment.  Telephone: Arklow  – 0818 07 6750 and Bray – 0818 07 6780.

For anyone needing impartial, confidential, non-judgemental and informed advice and support the CIS is here to help, for free. 

For more information, please follow this link or contact by telephone support line on 0818 07 4000.

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